Shifting a house or office looks simple when you think of it from far, but most people realise the real truth only when the work starts. You open a cupboard and suddenly there are so many things you had forgotten. Then there’s the fear about damage, the timing, the money, and the stress of dealing with the wrong team. That’s why choosing right movers is a crucial decision in the whole shifting process.

Following points will help you understand how to find genuine and reliable movers

  1. Start by Checking Their Basic Details

A genuine mover will have proper business information. A clear name and verified information should be there.

  • Name of the company

  • Office address

  • Working phone number

  • GST number

  • Some online presence

If a mover avoids sharing these simple things or keeps giving excuses, that’s already a red flag. A company that is running regularly will always share its details upfront.

  1. Look at How Long They’ve Been Working

Experience matters more than most people think. A mover working for years has already handled all kinds of moves – small houses, full families, offices, rainy days, no-lift buildings, narrow lanes, everything. Someone who has experience usually knows how to pack properly, how to lift things safely, and how to avoid silly mistakes.

You don’t have to choose the oldest company, but someone with a decent track record is always safer.

  1. Check Their Reviews and Read Them Properly

Everyone checks online reviews these days, but one needs to read the comments properly, not just see the star ratings.

Look for things like:

  • Did the team behave properly?

  • Was the delivery on time?

  • Were there extra charges?

  • Was packing actually good?

  • Did anything get damaged?

If you see same complaints repeated many times, there’s a chance that problem still exists.

  1. See How They Talk to You on the First Call

You can understand a lot about a mover just from the first few minutes of talking.

A good mover will:

  • Ask what all items you have

  • Ask which floor you live on

  • Ask if there is a lift

  • Ask if any item is delicate

  • Tell you how they will pack

  • Give a clear explanation

A bad mover normally rushes the call, gives quick answers, and says “Hoga sir, tension mat lo” for everything.

  1. Always Take a Written Quote

One of the biggest mistakes people make is trusting a verbal quote.
 Later, on moving day, you suddenly hear things like:

  • “Sir loading extra ho gaya.”

  • “Madam yeh toh heavy item nikla.”

  • “Packing aur lag gayi.”

  • “Night charge alag lagega.”

To avoid this headache, always take a proper written estimate with all charges clearly mentioned.

A genuine mover clearly mentions:

  • Packing charges

  • Loading/unloading

  • Labour count

  • Transport cost

  • Any extra cost (if needed)

If someone refuses to give written details, leave them right there.

  1. Check Their Packing Style

This is something people realise too late. The entire safety of your things depends on how they are packed.

Good movers use:

  • Thick cartons

  • Bubble wrap for delicate items

  • Stretch film around furniture

  • Extra layer for glass items

  • Proper taping

  • Corner guards for tables

A fake or low-quality mover uses thin cartons, hardly any bubble wrap, and just tapes everything quickly to save time.

You can even ask for sample photos of their packing. Genuine movers don’t hesitate to share.

  1. Ask About the Team Who Will Come

Sometimes the person who talked to you earlier is not the one who turns up on the moving day. And if the team that comes looks unsure, rough in their work, or not properly prepared, the whole thing can go off track faster than you expect.

Before finalising, ask:

  • How many people will come?

  • Are they experienced?

  • Will the same team handle unloading?

Good companies keep trained people. They don’t send random daily-wage labour without guidance.

  1. Confirm the Truck Type Clearly

Truck matters more than most people think.

Ask if they will send:

  • A dedicated truck for your items
     or

  • A shared truck with other people’s goods

Shared trucks are cheaper but slower. Dedicated trucks reach faster and safer.
 A genuine mover will tell you openly which one they are sending.

If someone hides this, it usually means they are mixing multiple customers’ goods without informing.

  1. Check Their Delivery Time

Promises are easy. Real delivery is what matters.

Some movers promise same-day delivery even for long-distance jobs, which is not practically possible.
 A realist mover gives a time range, not a magical number.

For example:

  • “Between 24–36 hours”

  • “Within two days, depending on traffic”

Fake movers usually say whatever sounds good just to get the booking.

  1. Notice If They Explain Small Things

Genuine movers explain:

  • How your fridge will be packed

  • How the bed will be dismantled

  • How TV or delicate items will be covered

  • How loading and unloading will be done

Fake movers usually avoid explaining details because they plan to cut corners.

  1. Check How They React When You Ask Questions

A good mover answers your questions patiently. A bad mover gets irritated or tries to rush you. 

Your doubts are normal, and any decent company will understand that.