Refund Policy

At VP Max Packers and Movers, we strive to provide excellent service to all our customers. This Refund Policy outlines the terms and conditions under which refunds may be issued for our packing and moving services.

1. Advance Payment and Booking

When you book our services, an advance payment is required to confirm your reservation. The advance payment typically ranges from 10% to 25% of the total estimated cost, depending on the service package and distance of the move.

• Advance payment secures your booking date and time slot
• The advance is adjusted against the final invoice
• Advance payment is non-refundable in certain circumstances as outlined below

2. Cancellation and Refund Policy

2.1 Cancellation by Customer

If you need to cancel your booking, the refund amount will depend on when you notify us:

2.2 Cancellation Procedure

To cancel your booking and request a refund:

• Submit a written cancellation request via email to cancellations@vpmaxpackers.com
• Include your booking reference number and contact details
• Cancellation is effective from the date we receive your written request
• You will receive a cancellation confirmation within 24-48 hours

2.3 Cancellation by VP Max Packers and Movers

In rare circumstances, we may need to cancel your booking due to:

• Unforeseen circumstances or force majeure events
• Vehicle breakdown or unavailability
• Safety concerns or hazardous conditions
• Misrepresentation of goods or services required

If we cancel your booking, you will receive a full 100% refund of all payments made, or we will offer to reschedule your move at no additional cost.

3. Rescheduling Policy

3.1 Rescheduling by Customer

• First rescheduling (with 48+ hours notice): Free of charge
• Second rescheduling: Subject to availability, may incur a rescheduling fee of ₹500-₹2000
• Short notice rescheduling (less than 48 hours): ₹1000-₹3000 rescheduling fee
• Same-day rescheduling: Not permitted; treated as cancellation

3.2 Rescheduling Procedure

To reschedule your move:

• Contact us via phone or email at least 48 hours in advance
• Provide your booking reference number
• Suggest alternative dates (we'll confirm availability)
• Receive written confirmation of the new moving date

4. Refund for Service Issues

4.1 Partial Service Completion

If we are unable to complete the service due to reasons attributable to us:

• You will be charged only for the services actually rendered
• Refund will be issued for the undelivered portion of the service
• We will make reasonable efforts to complete the service at the earliest

4.2 Service Quality Issues

If you are dissatisfied with our service quality:

• Report the issue within 24 hours of service completion
• Provide detailed description and supporting evidence (photos, videos)
• We will investigate the complaint within 3-5 business days
• Refunds for quality issues are determined on a case-by-case basis
• Partial refunds may be offered based on the severity of the issue

4.3 Damage or Loss Claims

Refunds or compensation for damaged or lost items are handled separately under our insurance and liability policy. Please refer to our Terms & Conditions for detailed information on claims procedures.

5. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Customer is not present or available at the scheduled time
• Access to pickup or delivery location is denied or restricted
• Customer provides incorrect or incomplete information
• Actual inventory significantly exceeds the declared inventory
• Prohibited or undeclared items are discovered
• Customer requests services beyond the agreed scope
• Delays caused by customer actions or inactions
• Third-party services (insurance, storage) already procured
• Packing materials already purchased or used

6. Refund Processing

6.1 Refund Timeline

Once a refund is approved:

• Refunds are processed within 7-10 business days
• The refund will be credited to the original payment method
• Bank processing time may take an additional 5-7 business days
• You will receive a refund confirmation email with transaction details

6.2 Refund Method

Refunds are issued through the same payment method used for the original transaction:

• Credit/Debit Card: Refunded to the same card
• Bank Transfer: Refunded to the source bank account
• UPI/Digital Wallet: Refunded to the same wallet
• Cash Payment: Refunded via bank transfer (bank details required)

7. Partial Refunds

Partial refunds may be issued in situations such as:

• Reduction in the scope of services after booking
• Customer decides to transport some items independently
• Minor service quality issues that don't warrant a full refund
• Agreed-upon adjustments to the service package

The partial refund amount will be calculated based on the actual services provided and the terms of your service agreement.

8. Dispute Resolution

If you disagree with our refund decision:

• Contact our customer service team to discuss your concerns
• Provide any additional information or evidence to support your case
• We will review your dispute within 5-7 business days
• A senior manager will make the final decision on disputed refunds
• If still unresolved, you may pursue other legal remedies as per our Terms & Conditions

9. Force Majeure and Exceptional Circumstances

In cases of force majeure events (natural disasters, pandemics, government restrictions, etc.):

• We will work with you to reschedule your move at no additional cost
• If rescheduling is not possible, a full refund will be issued
• Refund processing may be delayed due to the exceptional circumstances
• We will keep you informed throughout the process

10. Additional Charges and Refunds

10.1 Extra Services

Charges for additional services requested during the move (extra packing materials, additional labor, storage, etc.) are non-refundable once the services have been provided.

10.2 Insurance Premiums

Insurance premiums paid to third-party insurance providers are non-refundable. Please contact the insurance provider directly for their refund policy.

10.3 Storage Charges

Storage charges are refundable on a pro-rata basis if you cancel storage services before the end of the paid period, minus any applicable cancellation fees.

11. Refund Request Documentation

When requesting a refund, please provide:

• Booking reference number
• Full name and contact information
• Original payment receipt or transaction ID
• Reason for refund request
• Bank account details (for cash payment refunds)
• Any supporting documentation (if applicable)

12. Changes to This Refund Policy

VP Max Packers and Movers reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes acceptance of the modified policy.

13. Contact Information

For refund requests, questions, or concerns, please contact us:

• Company: VP Max Packers and Movers
• Email: info@vpmaxpackersandmovers.com
• Phone: +91 9630263460
• Address: RH 517, Pink City Scheme No.78 Phase No.1 Indore 452010 (MP)
• Customer Support Hours: Monday to Saturday, 9:00 AM - 7:00 PM